1. Introduction

This Privacy Policy explains how juicespruce.com ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, make purchases, or interact with our services. We are committed to protecting your privacy and handling your data with transparency and care.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password (hashed), phone number, and account preferences
• Order Information: Billing address, shipping address, payment information, order history, and purchase preferences
• Communication Information: Messages, inquiries, feedback, reviews, and customer support communications
• Marketing Preferences: Newsletter subscriptions, promotional preferences, and communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and device characteristics
• Usage Information: Pages visited, time spent on pages, click patterns, search queries, and navigation paths
• Technical Information: Cookies, pixel tags, web beacons, log files, and similar tracking technologies
• Location Information: General geographic location based on IP address (not precise location)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (transaction details, payment method information)
• Shipping carriers (delivery status, tracking information)
• Social media platforms (if you connect your account or share content)
• Analytics providers and advertising partners
• Public databases and data brokers (for fraud prevention and verification)

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Process and fulfill orders, including payment processing and shipping
• Create and manage your account
• Communicate with you about orders, products, services, and account-related matters
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and delivery updates

3.2 Business Operations

We use your information for:

• Improving our website, products, and services
• Analyzing usage patterns and customer behavior
• Conducting research and analytics
• Preventing fraud, abuse, and security threats
• Complying with legal obligations and enforcing our terms

3.3 Marketing & Communications

With your consent (where required), we may use your information to:

• Send promotional emails, newsletters, and marketing communications
• Personalize content and advertising
• Show you relevant products and offers
• Conduct surveys and gather feedback

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.

4. How We Share Your Information

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (to process payments)
• Shipping carriers (to deliver orders)
• Cloud hosting providers (to store and process data)
• Email service providers (to send communications)
• Analytics providers (to analyze website usage)
• Customer support platforms (to provide support services)

These service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor as part of the transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to legal process or government requests

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Cookies & Tracking Technologies

5.1 Types of Cookies

We use various types of cookies and tracking technologies:

• Essential Cookies: Required for website functionality, security, and basic operations
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about our cookie practices, please contact us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant processors
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and analytics

When information is no longer needed, we will delete or anonymize it in accordance with our data retention policies and applicable law.

8. Your Privacy Rights

8.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual restrictions)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

8.2 Exercising Your Rights

To exercise your privacy rights, please contact us at privacy@juicespruce.com with your request. We will respond within the timeframes required by applicable law.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of third-party sites before providing any information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@juicespruce.com
• General Support: support@juicespruce.com
• Address: 1121 N 44th St, Phoenix, AZ 85008, United States